Terms & Conditions
Welcome to Filters.lk powered by Fountains. These Terms and Conditions outline the rules and regulations for the use of the Filters.lk website.
Filters.lk powered by Fountains is located at:
85B, Pagoda Road, Nugegoda, Sri Lanka.
By accessing this website, we assume you accept these Terms and Conditions in full. Do not continue to use Filters.lk if you do not agree to all of the Terms and Conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement, Disclaimer Notice, and any or all Agreements:
“Client”, “You”, and “Your” refer to the person accessing this website and accepting the Company’s Terms and Conditions.
“The Company”, “We”, “Us”, and “Our” refer to Filters.lk powered by Fountains.
“Party”, “Parties”, or “Us” refer to both the Client and the Company, or either the Client or the Company individually.
All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of providing our products and services to the Client in the most appropriate manner, whether through formal meetings, electronic communications, or any other means, for the express purpose of meeting the Client’s requirements regarding the Company’s products and services, in accordance with and subject to the applicable laws of the Democratic Socialist Republic of Sri Lanka.
Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she, they, or similar expressions are considered interchangeable and therefore refer to the same.
Return Process
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To initiate a return:
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Contact our customer support team at [your email/contact] within 7 days of receiving the product.
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Provide order details and reason for return.
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If eligible, we will provide return shipping instructions.
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The customer is responsible for return shipping costs unless the item received is defective or incorrect.
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Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 7-10 business days.
- Refunds will be issued via the original payment method. If payment was made via cash on delivery, a refund will be processed through bank transfer or store credit.
- Shipping charges are non-refundable.
Exchanges
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We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your email/contact].
Cancellations
- Orders can be canceled before shipment for a full refund.
- Once shipped, cancellations are not allowed, and you must follow the return process.
Contact Us
If you have any questions regarding our Returns & Refunds Policy, please contact us:
Email: info@fountains.lk
HOTLINE
(+94) 11 275 6955
Address: No 10, Raja Mawatha, Pitakotte, Sri Lanka.
We appreciate your trust in Filters.lk and strive to provide the best shopping experience!