Shipping & Delivery Policy

  • We provide island-wide delivery for all water filters, RO systems, and water treatment products 
  • Orders are processed within 1–3 working days after payment confirmation 
  • Delivery time may vary depending on location and product availability 
  • Customers will be informed of the estimated delivery date after order confirmation 
  • Delivery charges may apply based on the delivery location and order size 
  • Large-scale water treatment systems may require special transportation and installation arrangements 
  • We ensure products are securely packed to avoid damage during transportation 
  • Customers are requested to check the product condition at the time of delivery 
  • Any delivery delays caused by weather conditions, transport issues, or unforeseen circumstances will be communicated promptly 
  • Installation services can be arranged separately for selected products and locations 
  • Incorrect delivery information provided by customers may result in delays or additional charges 
  • For inquiries regarding shipping and delivery, customers can contact our support team for assistance

Contact Us

If you have any questions regarding our Returns & Refunds Policy, please contact us:

  • Email: info@fountains.lk

  • SALES HOTLINE

    (+94) 705 345 345

  • SERVICE HOTLINE

    (+94) 701 81 61 61

  • HOTLINE

    (+94) 112 87 87 57

  • Address: 85B, Pagoda Road, Nugegoda, Sri Lanka.

We appreciate your trust in Fountains.lk and strive to provide the best shopping experience!